Modifying a greeting

On the top bar, click System Options > Agent Preferences.
In the Agent Preferences dialog box, click Record Greetings.
In the Agent greetings panel, to re-record an agent greeting:
1. Select an appropriate agent greeting in the Recorded Greetings list, and click Record.
2. Record your greetings.
3. When you finish the recording, click Stop.
4. Click Play to test the recording.
To arrange an agent greeting in the list:
1. Select the agent greeting that you want to modify.
2. Click the Up or Down button as appropriate.
Click OK to save the changes.
The system applies the changes and updates the selected greeting.